SHIPPING, EXCHANGES, RETURNS

IMPORTANT :

All Maria & Jesus Dolls products are handmade and require a great deal of effort and time to create.

R We can check your description either on the website or by contacting us by whatsapp where we provide all the necessary information, videos, features, etc., to avoid as much as possible exchanges and returns.

You have all the information, description, materials and characteristics on each of the products.

Any questions, we are at your disposal to help you: Write us by whatsapp at +34 660 43 40 60 or send us a Email to support@mariayjesus.com and we will respond within 24 business hours.

1. SHIPPING POLICY:

• Orders are prepared from Monday to Friday. Orders placed during the weekend or holidays will be managed from the next business day.

• All orders are carefully prepared in our workshop, so they must arrive in perfect condition. If, on the contrary, this is not the case, please contact us by whatsapp at +34 660 43 40 60 and we will give you a solution.

• Important: Due to the saturation of the courier companies during the time of Black Friday, Cyber ​​Monday and Christmas, it is possible that some shipments suffer delays in delivery. If your order has not been delivered in a reasonable time, contact us by whatsapp at +34 660 43 40 60 and we will give you a solution.

• We ship to all of Europe . Below we detail the courier companies in charge of the transport and distribution of the orders:

• Orders to Spain (Peninsula):
• Ontime or Tipsa
• https://www.ontime.es/
• Via Amazon

• Orders to the Canary Islands, the Balearic Islands, Ceuta, Melilla, Andorra and Portugal:
• Orders through our Amazon page.
• Buy at Amazon

• Orders Rest of Europe:
• FEDEX throughout Europe
• Tracking website: https://www.fedex.com/es-es/tracking.html
• We also give the Amazon option:
• For Italy -> Amazon_IT
• For France -> Amazon_FR
• For the rest of the countries, look for our brand on Amazon

SHIPPING TIME AND COSTS:

Due to factors external to our activity, it is possible that some shipments may be delayed by the transport company.

• SPAIN (PENINSULA)
• Standard Shipping: € 7.90 | FREE from € 59.95
• Delivery: 2-4 working days.
• Express shipping: € 9.95
• Delivery: 24 hours

• REST OF EUROPE
• FEDEX shipping: According to rates on our website
• Delivery: 3-5 business days
• Possible import charges or tariffs at destination are paid by the customer.

2. EXCHANGES AND RETURNS

All Maria & Jesus Dolls products are handmade and require a great deal of effort and time to create.

R We can check your description either on the website or by contacting us by whatsapp where we provide all the necessary information, videos, features, etc., to avoid as much as possible Returns & Exchanges.

NOTES:

• The maximum term to request an exchange or return is 30 calendar days from the date the order is received

• No changes or returns of products from the "OFFERS" section or in launch promotion will be accepted.

• It is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise the exchange or return will not be accepted. It is the customer's responsibility to provide adequate packaging to ensure that returned products are in perfect condition. We suggest using the original box or bag in which the order was received.

• The associated costs are paid by the buyer, such as cash on delivery, which is optional.

CHANGES:

• Send an e-mail to support@mariayjesus.com with the order number, the reason for the change and the contact information.
• Management cost : € 10 | It includes the delivery of the new product and the collection of the product to be exchanged.
• Once the change has been confirmed by email, a link will be sent to proceed with the payment of the management cost by bizum to 665 37 82 01
• It is essential that you have the package ready at the time of exchange. If the item you want to exchange is not delivered, the courier will not be able to deliver the new package.

Changes of orders outside the Peninsula or International :

Once the change has been confirmed by email at support@mariayjesus.com , the customer must send the product to our workshop on their own. Upon receipt, you will be provided with a voucher for the value of the product and you can place the order again.

RETURNS

• Send an e-mail to support@mariayjesus.com with the order number, the reason for the return and the contact information.

• We offer 2 options for national returns to the Peninsula:

1. Home collection. Management cost : € 7.90 | It will be subtracted from the amount to be reimbursed.
2. Send the package on your own to our workshop once the return has been confirmed by email.

Returns of orders outside the Peninsula or International :

Once the return has been confirmed by email at support@mariayjesus.com , the customer must send the product to be returned to our workshop on their own.

• In all cases, once the returned product has been received in our workshop in perfect condition, we will make the refund in the same way in which the payment was made and you will be notified by email with the confirmation.

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