Privacy and Returns Policy
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, as you navigate the Site, we collect information about the individual web pages or products that you view, the web sites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information on cookies and on how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" tracks the actions that occur on the Site, and collect data including your IP address, browser type, Internet service provider, referring / exit pages, and date / time stamps.
- "Web beacons", "tags" and "pixels" are electronic files that are used to record information about how you navigate the Site.
In addition, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal) address from email and phone number. We refer to this information as "Order Information".
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and delivering invoices and / or order confirmations). In addition, we use this order information to:
- Communicate with you;
- Examine our orders for possible risks or fraud; Y
- When in line with the preferences you have shared with us, provide information or advertising related to our products or services.
We use the device information we collect to help us detect potential risk and fraud (in particular, your IP address) and generally to improve and optimize our site (for example, by generating analytics on how our customers explore and interact with it. Site, and to evaluate the success of our marketing and advertising campaigns).
SHARE YOUR PERSONAL INFORMATION
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site; You can get more information about how Google uses your Personal Information here: https://www.google.com/intl/es/policies/privacy/. You can also unsubscribe from Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights in another way.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it -work.
You can choose to opt out of targeted advertising using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can choose to opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
NOT TO FOLLOW
Please note that we do not alter the data collection and use practices of our Site when we see a Do Not Track signal from your browser.
If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us through the contact information below.
In addition, if you are a European resident, we note that we are processing your information to fulfill any contracts we may have with you (for example, if you place an order through the Site), or otherwise, to continue our legacy.
Our return policy is applicable exclusively when the product has deteriorated on the way or arrives with a defect. In that case we will take care of your collection and we will send you the same product again.
To be entitled to return the product, said product must be unused and in the same condition that you received it. It must also be in the original package.
To complete the return, we will need a receipt or proof of purchase, and photos of the condition of the product as well as the label that comes on the outside of the product.
Once your return has been received and inspected, we will send you an email notifying you that we have received the item. We will also notify you of the acceptance or rejection of said return.
If your return has been approved, we will process it and you will receive the credit directly to your credit card or to the original payment method within several days.